FAQ

Are the ingredients organic and natural?

The majority of the ingredients included our products are both natural and organic. To clarify which ingredients are organic, an asterisk is displayed before the item on the back of the product.

Are the products appropriate for vegans?

Whilst not all products are vegan friendly, we strive to ensure our products are appropriate for vegans. 

What happens if the product is ineffective?

If the product is ineffective or you are dissatisfied with the product, it can be refunded within 30 days following the purchase, assuming the customer still holds purchase details.

Am I able to use paypal?

Paypal is accepted for payment.

Is there a delivery cost?

Delivery charges range depending where you are located, at checkout once your order has been finalized and you have entered the shipping details It will estimate the delivery costs. If you require any assistance or require a discount on shipping please contact us directly and we will help!

How do I contact the company?

Phone: (408) 915-5395

Email:info@kerahlane.com

Are the skin products appropriate for sensitive skin?

Yes. With the naturally sourced ingredients as the foundation for these products, even the most sensitive skins will be able to use the creams and formulas. When using the ingrown hair formula, people with sensitive skin are recommended to wash the product off once dry. For all products we suggest placing a small amount on the back of your hand or elbow to ensure there are no adverse reactions before applying the product liberally. 

How do I know what pain relief product to purchase?

What pain relief cream you buy depends on the intensity of the pain. The Body Calm Cream, is more tailored to soothe and calm the body and good for neuropathy sufferers to help boost circulation, whereas the Herbal Heat Cream is specifically made bearing in mind rheumatoid sufferers and has a warming effect which comforts greater, more intense injuries and pain.

Does the razor bump and ingrown hair formula prevent or just heal the ingrown hairs?

This product does both with continual use.

 How long do the pain relief products generally relieve pain for?

The pain relief creams last, in general, around 2-4 hours. The creams can be reapplied 2-3 times per day to allow long lasting pain relief.

What else can the Ingrown hair formula help with?

This formula can also help treat acne, razor burns and can help even out skin tone. The salicylic acid also helps rid the skin of excess bacterial build up.

What if the product stings when I apply it?

Always start by using the product in very small amounts to ensure no abnormal reaction. If any adverse reactions please discontinue use

What else can the heat therapy & body calm cream help with?

The heat therapy cream can help soothe arthritis, sports injuries, rheumatism, fibromyalgia, strains, bursitis, sciatica, sprains, plantar fasciitis, tennis elbow, neck, shoulder, and back pain, circulatory problems, and neuropathy.

How much should I apply?

Around a dime or coin size to the painful area.

 How long should I rub Herbal Heat in for?

The formula is friction and sweat activated, so only rub until the formula is absorbed.

What else can the Body Calm cream be used for?

The Body Calm Cream can be used to relieve neuropathy, arthritis, bursitis, sciatica, sprains, plantar fasciitis, tennis elbow, neck, shoulder and back pain.

How much should I use?

Use about a quarter of a coin size and rub until the cream is absorbed.

What should I do if it gets in my eyes?

For any of the products, wash your eyes immediately with water. 

When would be the best time to use Body Calm & Herbal Heat products?

After a shower or bath would be the best time as the pores would be open and can absorb the creams better.